Terms of Service

Welcome to RepuVibe. Please read these Terms of Service (the “Terms”) carefully before using the Platform. These Terms form a legally binding agreement between you (“you,” the “user”) and PIXIQS LLC (a Wyoming Limited Liability Company in good standing, operating under the “RepuVibe” brand; “RepuVibe,” “we,” “us,” “our”).

By registering an account, subscribing to a paid plan, or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Platform.

1. Definitions

In these Terms:

• “Platform” / “Service”: repuvibe.com and all associated web applications, APIs, widgets, and mobile interfaces.
• “Plans”: Connect (free), Grow, Elevate, Custom, and any successor subscription tiers.
• “User Content”: data you upload, import, enter, or generate on the Platform (including business information, contact lists, brand assets, AI prompt configurations).
• “Review Data”: review content, ratings, and public author information that the Platform fetches from third-party review platforms.
• “Credits”: Email Credits and SMS Credits used to send review-request campaigns.
• “Third-Party Platforms”: Google, Facebook, Yelp, TripAdvisor, and other review or social platforms the Platform integrates with.
• “Confidential Information”: as defined in Section 14.

2. Service Description

RepuVibe is a reputation management SaaS Platform. Depending on your Plan, features include:

• Cross-store review monitoring and management
• AI-assisted review replies (including Auto-Responding and Custom AI Prompts)
• Weekly AI Insights digests, sentiment analysis, brand-mention monitoring
• Review collection tools (Email, SMS, QR Code, MMS, and video review requests)
• Embeddable review widgets and SEO review snippets
• Google Business Profile integration (reviews read and AI-assisted reply write-through)
• Reporting and CSV exports

Specific features per Plan are described on the pricing pageand current feature comparison table. We may from time to time add, modify, or retire individual features.

3. Accounts

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction to register for the Platform. If you register on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3.2 Account information

You agree to provide accurate, complete, and current registration information and to keep it up to date.

3.3 Account security

You are responsible for safeguarding account credentials and for all activity under your account. Notify hello@repuvibe.com immediately of any unauthorized use.

3.4 Team members

Where your Plan permits, you may invite team members. You are responsible for their actions and for ensuring they comply with these Terms.

4. Subscription, Billing, and Payment

4.1 Subscription plans

• Connect: free forever, no credit card required
• Grow, Elevate: paid plans, billed monthly or annually with auto-renewal
• Custom: for 16+ locations or custom requirements (including Multi-Organization mode); priced under a separate written agreement

4.2 14-day free trial

Grow and Elevate plans include a 14-day free trial, no credit card required:

• Email and SMS credits are not issued during the trial (to prevent abuse)
• If you do not subscribe by trial end, the account auto-drops to Connect and your imported data is retained
• One trial per business account

4.3 Payment

• Monthly fees are charged on the first day of each billing cycle in advance
• Annual subscriptions are billed as 10 months upfront, equivalent to two months free
• Payments are processed through Stripe or another third-party processor
• All fees are quoted in U.S. dollars (USD) and exclude any applicable sales, use, value-added, or similar taxes, which are your responsibility

4.4 Credits

• Email Credits and SMS Credits are consumables and are not refundable once used
• Plan-included credits reset each monthly billing cycle; unused credits do not roll over to the next month
• Purchased Credit Pack credits never expire (until the account is terminated)
• SMS credits and email credits live in separate pools

4.5 Refunds

Except as expressly stated in these Terms, all fees paid are non-refundable:

• Partial-month usage is not prorated
• Annual plans cancelled mid-term are not refunded for the remaining months
• Credit Pack purchases are non-refundable once made
• AI processing costs already consumed are not refundable

4.6 Price changes

We may adjust fees with at least 30 days’ advance email notice before the next renewal date. If you do not accept the new rate, you may cancel before that renewal date.

4.7 Payment failure

If payment fails, we will notify you by email. If payment is not cured within 7 days, we may suspend or terminate the paid plan, and the account will auto-drop to Connect.

5. Cancellation and Termination

5.1 Cancelling a paid plan

You may cancel your paid subscription at any time from account settings:

• Service continues until the end of the current billing cycle
• Fees already paid for the current cycle are not refunded
• After cancellation, the account auto-drops to Connect (free); User Content, widgets, and QR codes remain
• AI features, Auto-Responding, and campaign sending are paused

5.2 Deleting your account

You may email hello@repuvibe.com to request full account deletion. We will delete your personal information within 90 days as described in Section 8 of the Privacy Policy.

5.3 Suspension or termination by RepuVibe

We may suspend or terminate your account, on written notice, in the following circumstances:

• You commit a material breach and fail to cure within 14 days of notice
• You violate Section 6 (Acceptable Use)
• Your conduct poses a material risk to the Platform, other users, or third parties
• Your conduct violates applicable law or third-party platform policies
• Required by court order or lawful government demand

5.4 Immediate suspension

The following circumstances permit immediate suspension without prior notice:

• Fraud or unauthorized payment activity
• Violation of TCPA, CAN-SPAM, or other anti-spam laws
• Mass fake reviews or review manipulation
• Denial-of-service attacks or other malicious activity against the Platform

5.5 Post-termination data

Within 90 days after account termination, you may email hello@repuvibe.com to request a CSV export of your User Content. After that window, we may delete the data in accordance with the Privacy Policy.

6. Acceptable Use Policy

6.1 Prohibited conduct

You shall not use the Platform to:

Review manipulation and fake reviews

• Author, purchase, trade, or incentivize fake reviews
• Violate FTC disclosure requirements for endorsements, testimonials, or influencer marketing (16 CFR Part 255)
• Violate FTC §5 prohibitions on deceptive practices

Review platform terms violations

• Violate the terms of service of Google, Yelp, Facebook, TripAdvisor, or any other review platform
• Engage in review gating (routing customers to different reply paths based on rating to filter negative reviews). This is disabled by default on the Platform and you must not attempt to circumvent the safeguard.

TCPA and anti-spam violations

• Send marketing SMS without recipients’ prior express written consent (TCPA, 47 U.S.C. §227)
• Violate CAN-SPAM Act requirements for commercial email (15 U.S.C. §7701 et seq.)
• Violate state-level SMS laws (including Florida Mini-TCPA, Washington TCPA, Oklahoma TCPA)
• Continue sending after a recipient has replied STOP or UNSUBSCRIBE

Legal and rights violations

• Infringe any third party’s intellectual property, privacy, or publicity rights
• Upload or distribute unlawful, defamatory, harassing, discriminatory, or obscene content
• Violate U.S. export controls (including OFAC sanctions), anti-money-laundering, or anti-bribery laws
• Process sensitive data categories (such as medical records, financial account numbers, or SSNs) beyond the Platform’s intended scope

Platform abuse

• Attempt to circumvent credit limits, plan limits, or API rate limits
• Reverse-engineer, decompile, or attempt to extract source code
• Use the Platform for denial-of-service attacks, scraping, or unauthorized data collection
• Use bots or automated means to access the Platform in unintended ways

6.2 Your responsibilities

You represent and agree that:

• You have legal authority to act on behalf of each third-party platform account you connect
• Every recipient on your campaign contact list has provided TCPA-/CAN-SPAM-compliant consent to receive your messages
• You maintain an unsubscribe list and honor recipients’ opt-out requests
• You comply with all applicable consumer-protection, advertising, and marketing laws

6.3 Consequences of violation

If you violate Section 6, we may:

• Immediately suspend or terminate your account (Section 5.4)
• Remove infringing content
• Refuse refunds
• Report the violation to applicable enforcement or regulatory authorities to the extent permitted by law

7. AI Feature Disclosure

7.1 AI assistance, not AI authority

AI features on the Platform (including Respond with AI, Auto-Responding, AI Insights, sentiment analysis, brand-mention monitoring, and Custom AI Prompts) use third-party large language model providers through their APIs.

7.2 Limitations of AI

• AI output may contain errors, biases, or fabricated content (“hallucinations”)
• AI output is not professional advice (factual, legal, financial, or medical) and must not be used as such
• You are fully responsible for AI output you publish or send
• We make no express or implied warranty regarding AI output accuracy, completeness, or legality

7.3 Your review obligation

You should review AI-generated review replies, posts, and reports before publishing or sending. Auto-Responding sends replies based on rules you configure; you should periodically review rule configuration and output quality.

7.4 Data and model training

Our contracts with AI model providers prohibit them from using your data to train their models.

8. Intellectual Property

8.1 Your content

You retain all right, title, and interest in User Content.

You grant RepuVibe a worldwide, non-exclusive, royalty-free, revocable, limited-term license to, as necessary to deliver the Service:

• Process, store, transmit, and display your User Content
• Display review data through widgets at the destinations you designate (your site, social channels)
• Send your content to AI model providers to perform the AI features you request

8.2 RepuVibe IP

All intellectual property in the Platform, software, APIs, widget code, AI prompt engineering, automation flows, UI design, documentation, and trademarks (including the “RepuVibe” name and logo) is owned by PIXIQS LLC or its licensors.

These Terms do not grant you any rights in RepuVibe IP except the limited usage rights necessary to use the Service.

8.3 Feedback

If you provide feedback, suggestions, or improvement ideas about the Platform (“Feedback”), you agree we may freely use that Feedback to improve the Platform without compensation or attribution to you.

8.4 Case studies and testimonials

Without your prior written (including email) consent, we will not publicly use your name, trademarks, or business data as a case study.

9. Third-Party Platforms

9.1 Dependency

The Platform depends on the stability of third-party review platform APIs and policies (including Google, Yelp, Facebook).

9.2 Policy change risk

If a third-party platform changes its API, policies, or pricing, or restricts or closes your account on its platform, the resulting consequences are not attributable to RepuVibe.

9.3 Your relationship with third parties

Your relationship with third-party platforms is governed by those platforms’ own terms. RepuVibe is not a party to those terms.

10. DMCA / Copyright Notices

10.1 DMCA safe harbor

We handle copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512.

10.2 Notice format

If you believe review data or other content on the Platform infringes your copyright, send a notice to dmca@repuvibe.com(or hello@repuvibe.com with subject line “DMCA Notice”) including:

• Identification of the copyrighted work claimed to have been infringed
• Specific location of the allegedly infringing material
• Your contact information
• A good-faith statement that you believe the use is not authorized by the copyright owner
• A statement under penalty of perjury that you are the copyright owner or authorized agent
• Your physical or electronic signature

10.3 Counter-notice

If your content was removed pursuant to a DMCA notice, you may submit a counter-notice under 17 U.S.C. §512(g).

10.4 Repeat infringer policy

We may terminate the accounts of users who repeatedly infringe copyright.

11. Service Level

11.1 Best-effort availability

We endeavor to maintain high Platform availability. We make no contractual uptime SLA commitment unless separately agreed in writing (such as in a Custom plan).

11.2 Planned maintenance

We may conduct planned maintenance from time to time and will provide advance notice when reasonable. Service interruptions during maintenance windows do not constitute a breach.

12. Warranties and Disclaimers

12.1 Limited warranty

We will provide the Service with commercially reasonable care consistent with industry standards.

12.2 No guarantees of

We do not guarantee:

• Any specific search ranking, Map Pack ranking, average review score, review count, or conversion rate
• The Platform will be uninterrupted, error-free, or free of data loss
• AI output will meet your expectations or be fit for a particular purpose
• The availability of third-party platforms or your SMS / email providers

12.3 “As-is” delivery

Except as stated in Section 12.1, the Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, RepuVibe disclaims all express or implied warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted use, and freedom from viruses.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

13.1 Excluded damages

RepuVibe shall not be liable for any of the following, whether based on contract, tort, strict liability, or any other legal theory:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, goodwill, business opportunities, or anticipated savings
• Data loss or inability to access data
• Any third-party platform’s action against your account
• Any damages arising from AI model output

13.2 Liability cap

RepuVibe’s total cumulative liability over any 12-month period shall not exceed the total fees actually paid by you to RepuVibe during the 12 months preceding the event giving rise to the claim (excluding one-time Credit Pack purchases), or USD $100, whichever is greater.

13.3 Essential basis

The parties acknowledge that the fee structure under these Terms is based on the risk allocation in this Section 13, and the limitations above form an essential basis of the bargain.

14. Confidentiality

Each party agrees to maintain the confidentiality of the other party’s Confidential Information. This confidentiality obligation survives termination of these Terms for 3 years.

15. Indemnification

You agree to indemnify, defend, and hold harmless RepuVibe, PIXIQS LLC, and their officers, employees, and agents against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your breach of these Terms (especially Section 6, Acceptable Use)
• Your violation of applicable law (especially TCPA, CAN-SPAM, FTC Act, and consumer protection laws)
• Your User Content infringing third-party rights
• Third-party platform accounts you connected without proper authorization
• Any disputes arising from messages you sent to recipients

16. Force Majeure

Neither party shall be liable for failure to perform under these Terms due to a force majeure event (natural disaster, war, pandemic, government order, internet backbone outage, material failure of third-party cloud or AI model providers).

17. Governing Law, Dispute Resolution, and Arbitration

17.1 Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Federal matters (including intellectual property and federal consumer protection law) are governed by U.S. federal law.

17.2 Mandatory arbitration

Please read this section carefully: it affects how you and RepuVibe will resolve disputes.

Any dispute, claim, or cause of action arising from these Terms or the Service (a “Dispute”) shall be resolved as follows:

1. Pre-arbitration negotiation: written good-faith negotiation by email within 30 days of the Dispute arising
2. Mandatory arbitration: if negotiation fails, submission to the American Arbitration Association (AAA) under its Commercial Arbitration Rules for final and binding arbitration
3. Seat of arbitration: Cheyenne, Wyoming, or another location mutually agreed; the proceeding may be conducted by video conference
4. Language: English
5. Arbitrator: one (1), appointed by AAA under its rules
6. Governing law: as stated in Section 17.1
7. Enforcement of award: enforceable in any court of competent jurisdiction

This section is enforceable under the Federal Arbitration Act (9 U.S.C. §§1 et seq.).

17.3 Class action waiver

The parties agree that all Disputes shall be brought solely on an individual basis, and neither party may bring or participate as a plaintiff or class member in any class action, collective arbitration, representative action, or private attorney general proceeding.

If this waiver is held unenforceable, the entirety of Section 17.2 (mandatory arbitration) shall be deemed null and void, but the remaining provisions of these Terms shall continue in effect.

17.4 Exceptions

The following matters are not subject to mandatory arbitration and may be brought directly in a court of competent jurisdiction in Wyoming or federal court:

• Injunctive relief to protect intellectual property rights
• Small-claims-court disputes within that court’s monetary limit

17.5 30-day opt-out

You may opt out of Sections 17.2 and 17.3 by sending written notice to hello@repuvibe.comwith the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms.

18. Notices

18.1 Notices from us

We may send you notices by (a) the email you provided at registration, (b) in-app message, or (c) posting on the website.

18.2 Notices to us

Legal notices may also be sent to our registered agent address in the State of Wyoming.

19. General Provisions

19.1 Amendments

We may modify these Terms from time to time. Material changes will be communicated by email with at least 30 days’ advance notice and posted on this page. Continued use after the effective date constitutes acceptance.

19.2 Severability

If any provision is held invalid, the remaining provisions shall continue in effect.

19.3 No waiver

A party’s failure or delay in exercising any right under these Terms shall not constitute a waiver of that right.

19.4 Assignment

You may not assign these Terms without RepuVibe’s prior written consent. RepuVibe may freely assign in connection with a merger, sale, or reorganization.

19.5 Entire agreement

These Terms (together with the Privacy Policy, any order form, and any Custom plan agreement) constitute the entire agreement between the parties.

19.6 Headings

Section headings are for convenience only and do not affect interpretation.

19.7 U.S. export controls

You represent that you are not on any list of restricted or prohibited parties under U.S. export control law (including OFAC sanctions).

19.8 Government users

If you are a U.S. government entity, the Platform constitutes a “commercial item” as defined in FAR 2.101 and DFARS 252.227-7014, and is provided under the terms of these Terms.

20. Survival

The following provisions survive termination of these Terms: Section 4.5 (Refunds), Section 6 (consequences of AUP violation), Section 8 (Intellectual Property), Section 13 (Limitation of Liability), Section 14 (Confidentiality), Section 15 (Indemnification), Section 17 (Dispute Resolution), and Section 19 (General Provisions).

21. Contact Us

If you have questions about these Terms, please contact: